Refund policy
Return & Refund Policy
We have a 30-day return policy — you have 30 days after receiving your item to request a return.
Eligibility To be eligible for a return, your item must be in the same condition as received: unworn or unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.
How to Start a Return Contact us at support@earthysart.com to initiate a return. Once your return is approved, we'll provide you with the supplier's return address and instructions. Items sent back without first requesting a return will not be accepted.
Return Shipping Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect. We will provide a return shipping label for faulty items.
Damages & Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so we can make it right.
Non-Returnable Items The following cannot be returned:
- Castor oils, skincare oils, soaps and essential oils
- Custom or personalised items
- Sale items and gift cards
- Perishable goods
Exchanges To exchange an item, return it first and place a new order once the return is accepted.
European Union — 14-Day Cooling Off Period If your order is shipped to the EU, you have the right to cancel or return within 14 days for any reason. The item must be unused, with tags, and in original packaging. Proof of purchase is required.
Refunds Once your return is received and inspected, we'll notify you of approval. Approved refunds are processed to your original payment method within 10 business days. Bank processing may add additional time. If 15 business days have passed since approval, contact us at support@earthysart.com.